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What if I have questions about a previous reservation? Please fill out a customer service request by clicking here. Include your previous reservation amount along with your questions. Our customer service personnel will contact you within 24 hours to answer you questions.
How do I get driving directions to the hotel? Click the map link on the hotel property page. This map will give you the main cross streets and address of the hotel. Click the tab: directions to hotel, enter your address and click submit. You will see a detailed list of how many miles and where to turn.
Which credit cards do you accept? We accept Visa, Mastercard, American Express.
What does instant confirmation mean? We work closely with the hotels in our database. Only those hotels with availability for your requested dates can be booked through our system. After receiving confirmation on your credit card amount, we issue a confirmation. In addition, we will forward you the actual hotel confirmation number, usually within 48 hours.
How can I be sure my credit card information is secure? We use secure-socket-layer (SSL) encryption, the standard encryption on the Internet. This encryption allows our users to feel confident and secure about supplying their credit card and personal information.
Can I make the reservation by phone? We would be happy to help you make the reservation by phone. You can call our toll free number, 1-800-892-2108 between the hours of 8 a.m. to 10 p.m. M-F (CST). 11 a.m. to 6 p.m. S-S. One of our customer service representatives will gladly assist your reservation needs.
What are the internet hot deals? We work closely with many hotels to provide the lowest available rates anywhere on the Internet. In most cases, these rates are significantly lower than other online hotel booking websites. These internet-hot-deals are always displayed first for any city hotel search and are designated with a hot-deals link.
Who can I contact to help me? Hopefully, youll find the answer to your questions or concerns by reading through our most frequently asked questions list. If you dont find the answer to your question or if youd like to talk with one of our customer service representatives please call our toll free number, 1-800-892-2108 between the hours of 8 a.m. to 10 p.m. M-F (CST). 11 a.m. to 6 p.m. S-S.
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