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Is there a free shuttle from the airport to the hotel? Some hotels do provide free shuttle services from the airport. This information can be found on the property information page for the specific hotel.
Do I pay for the entire reservation amount or do I just make a deposit to hold the room? It depends on the room you book. Some of our hotel partners require just a $5.00 room night deposit to hold your room while others require a full payment for the room at the time of your reservation. Please refer to the amount displayed on the hotel confirmation page to see what your credit card will be charged upon making the reservation.
How can I be sure my credit card information is secure? We use secure-socket-layer (SSL) encryption, the standard encryption on the Internet. This encryption allows our users to feel confident and secure about supplying their credit card and personal information.
Which credit cards do you accept? We accept Visa, Mastercard, American Express.
What does instant confirmation mean? We work closely with the hotels in our database. Only those hotels with availability for your requested dates can be booked through our system. After receiving confirmation on your credit card amount, we issue a confirmation. In addition, we will forward you the actual hotel confirmation number, usually within 48 hours.
What are the internet hot deals? We work closely with many hotels to provide the lowest available rates anywhere on the Internet. In most cases, these rates are significantly lower than other online hotel booking websites. These internet-hot-deals are always displayed first for any city hotel search and are designated with a hot-deals link.
Can I switch hotels? Yes. You can switch hotels by canceling your previous reservation and making a new reservation. You can also call to talk with one of our customer service representatives at our toll free number, 1-800-892-2108 between the hours of 8 a.m. to 10 p.m. M-F CST). 11 a.m. to 6 p.m. S-S.
Who can I contact to help me? Hopefully, youll find the answer to your questions or concerns by reading through our most frequently asked questions list. If you dont find the answer to your question or if youd like to talk with one of our customer service representatives please call our toll free number, 1-800-892-2108 between the hours of 8 a.m. to 10 p.m. M-F (CST). 11 a.m. to 6 p.m. S-S.
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